Since its inception in 1999, Amnet, as it is now known, is really a company established itself like a viable cable service to Central America. Today, since 2004 Amnet Costa Rica offers Internet business connections and data transmission as well as in 2005 started to offer both residential and business phone services. However, it’s worth mentioning there are several cases where the systems fail, so there is a constant upgrading from the operations that help the nets to visit as smoothly as possible. For instance, earlier this year, the Amnet Costa Rica left without Online sites and cable TV for almost a week to the Central and Union counties within the province of Cartago, because of the rupture of the fiber optic cable.
This year, Amnet Costa Rica took away basic TV packages, which generated a serious discontent one of the most of its customers. The amount of discomfort am drastic that even many devoted customers to state their complaints through various media including social media. Moreover, private telecommunications companies reported obstacles to interface with the ICE Costa Rica Internet which prevents them from selling their services to the public. The companies, mostly interested in providing Internet telephony, argue that ICE Costa Rica Internet hasn’t set the rates charged for network interconnection and lacks clarity in defining the circumstances from the contract.
The ICE Costa Rica Internet however, attributes part of the responsibility towards the private companies simply because they haven`t yet established the methodology on calculating interconnection charges between operators. Additionally, the interconnection to the fixed public telephone networks, cellular and Internet is running through significant obstacles since there are no fees to create interconnection rates. Because of the misunderstanding in the system the new telecoms operators who wish to get yourself a dvd services from Amnet Costa Rica will ultimately pay great money to Amnet Costa Rica to use their infrastructure to create the service to its customers. Similarly, when users use the ICE Costa Rica Internet, for examples, they will need to pay for it.
Furthermore, there are persistent flaws within the system utilized by ICE Costa Rica Internet to market new telephone and internet services affecting customer service. Amnet Costa Rica has issued the Voice over Internet Protocol (VoIP) which is one of the latest technologies in the world. VoIP is a technique to make the analog voice signal, converting it into digital signal and transmit it to the Internet connections. This in turn allows users to create Internet telephone calls without going through the phone company service.
Because the technology has become increasingly reliable while offering much lower prices, has gained great popularity for very long transfer distance voice services over traditional long distance analog. Incidents where see VoIP because the revolutionary technology which will replace the traditional phone systems entirely. Servicios VoIP telephone calls is done in three stages: coding of the analog voice signal (caller’s voice) into digital signal, transmitting digital signal (data packet) with the Internet towards the individual who answers the call, and decode the digital signal into analog voice signal to the receiver side.